Terms and conditions

 Terms and Conditions for Ear Wax Microsuction Services:

1. Service Charges:
– The standard cost for ear wax microsuction is £65.
– In cases where no ear wax is found during the procedure, a reduced fee of £35 will be charged. Follow-up appointments will be free of charge in case of incomplete removal of the wax.

2. Appointment Cancellation and Non-Attendance:
– Appointments cancelled more than 48hrs prior to the scheduled date will incur no charges. Appointments cancelled within 48 hours of the scheduled time or non-attendance will be subject to a charge of £35.
– We understand unforeseen circumstances may arise, and exceptions may be made at the discretion of the clinic.

3. Payment:
– Payment for services rendered is due at the time of the appointment booking or the appointment itself.
– We accept cash, card payments, and other methods as deemed appropriate by the clinic.

4. Company Information:
– SouthWest Ear clinics Ltd is registered in the UK with company registration number 13626875.

5. Refunds:
– Refunds are not provided for completed microsuction procedures unless exceptional circumstances are acknowledged by the clinic.

6. Health and Safety:
– Microsuction of ear wax is a regulated activity as defined by the Car Quality Commission (CQC).  As registered medical professionals, our clinicians follow strict health and safety protocols during ear wax microsuction procedures to ensure the well-being of our clients in line with guidance from the CQC.

7. Privacy and Confidentiality:
– Client information, including medical records, is treated with the utmost confidentiality and complies with data protection regulations and GDPR regulations. As registered medical practitioners we are registered with the information commissioners office (ICO). Medical notes are stored for a fixed period of time only on encrypted electronic platforms and can only be used (http//:halaxy.com). Information will be shared with your GP or other health professionals at you request and with your permission. If you require access to your own records this can be done at any time. Please email us at info@southwestearclinics.com

8. Complaints:
– We have a complaints procedure in line with CQC guidance and have an internal structure of governance to manage complaints and audit our practice. We aim to resolve all complaints immediately so please let us know at the time if there is an issues. If your complaint has not been immediately resolved please contact us by email at info@southwestearclinics.com within 14 days of the treatment. We endeavour to acknowledge all complains with 48hrs and resove all complains within 28days of receiving them.

9. Privacy policy:

 a. Information We Collect:
– We collect personal information such as name, contact details, and payment information when booking and paying for ear wax microsuction services on our website.

b. How We Use Your Information:
– Personal information is used solely for the purpose of providing and managing ear wax microsuction services.
– We may use your contact details to send appointment reminders, updates, or important information related to your booked services.

c. Payment Security:
– Your payment information is processed securely, and we do not store sensitive payment details on our servers. We use reputable payment gateways to ensure the confidentiality and security of your financial information.

d. Booking Information:
– Information provided during the booking process is used for scheduling appointments and ensuring our services meet your needs.

e. Cookies:
– Our website uses cookies to enhance user experience. These cookies may include session cookies for website functionality and analytical cookies to gather insights on website usage. By using our website, you consent to the use of these cookies.

f. Third-Party Services:
– We may use third-party services (e.g., booking platforms or payment processors) to facilitate the booking and payment process. These services have their own privacy policies, and we recommend reviewing them for a comprehensive understanding of how your information is handled.

g. Data Retention:
– We retain your personal information for as long as necessary to provide the requested services and comply with legal obligations.

h. Your Rights:
– You have the right to access, correct, or delete your personal information. If you wish to exercise these rights or have any concerns about your data, please contact us at info@southwestearclinics.com

i. Security Measures:
– We implement appropriate security measures to protect your personal information from unauthorised access or disclosure.

j. Changes to Privacy Policy:
– We reserve the right to update our privacy policy. Any changes will be posted on our website, and by continuing to use our services, you accept the updated terms.

**11. Consent:**
– By using our website and services, you consent to the terms outlined in this privacy policy.
– Our website uses cookies to enhance user experience. By using our website, you consent to the use of cookies in accordance with our privacy policy.

The followings are the terms and condition of using our websites:

  • The contents of the pages of our website is for general information and use only.  It is subject to change regularly without notice.
  • The cookies used by our website are to monitor browsing preferences.  Your personal details will not be used but your browsing habit may be stored and used by a third party.
  • All the materials on our website is owned or licenced by us.  Reproduction of these materials is prohibited without our permission.
  • Unauthorised use of our website may give rise to claim for damages.
  • Our website will include links to other websites, these links are provided for your convenience and to provide further information.
  • Any dispute regarding our website will be subjected to the laws of the United Kingdom.

10. Changes to Terms and Conditions:
– South West Ear Clinics Ltd reserves the right to update these terms and conditions. Clients will be notified of any changes via the website or other appropriate means.

By engaging our services, you agree to abide by these terms and conditions.


If you have any questions or concerns, please contact us at info@southwestearclinics.com